Ecosystem-Led Customer Success: Expansion, Upsell, and Renewal

Ecosystem-Led Customer Success tips and playbooks for expansion, upsell, and renewal. Customer success insights on tech integrations, partner-assisted retention, and more.

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Maximize your existing accounts: 3 proven ways to boost revenue
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We analyzed a cohort of 300 Crossbeam customers and learned that there’s $86 Billion in open opportunities on their existing accounts that their partners can help close. When sales cycles are long and costly, customer expansions and upsells could help you win more and spend less.

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How Gainsight leverages partner ecosystems to supercharge customer success
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2 ways partner data can inform your product strategy and improve retention
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Track churn and you’re 3.6x more likely to have dedicated budget for integrations
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You should be account mapping at every stage of the customer lifecycle