Ecosystem-Led Customer Success

Ecosystem-Led Customer Success

Why Every Partnership Leader Should Care About Net Revenue Retention (Especially in a Market Downturn)

Why Every Partnership Leader Should Care About Net Revenue Retention (Especially in a Market Downturn)

Olivia Ramirez | 9 min

How to Win Over Your Strategic Partner’s Customer Success Team Right Away

How to Win Over Your Strategic Partner’s Customer Success Team Right Away

Olivia Ramirez | 12 min

How to Learn Your Customer’s Tech Stack and Increase Integration Adoption by 17%

How to Learn Your Customer’s Tech Stack and Increase Integration Adoption by 17%

Olivia Ramirez | 11 min

How to Communicate Effectively With Your Customer Success Team About Partnerships

How to Communicate Effectively With Your Customer Success Team About Partnerships

Olivia Ramirez | 17 min

You Should be Account Mapping at Every Stage of the Customer Lifecycle

You Should be Account Mapping at Every Stage of the Customer Lifecycle

Olivia Ramirez | 14 min

6 Tips for Strengthening the Bond Between Your CSMs and Partners

6 Tips for Strengthening the Bond Between Your CSMs and Partners

Olivia Ramirez | 19 min

Your Best Deals Could Come From Your Existing Accounts. Here are 3 Ways to Win With Customers.

Your Best Deals Could Come From Your Existing Accounts. Here are 3 Ways to Win With Customers.

Olivia Ramirez | 9 min

How to Calculate Your Tech Ecosystem’s Impact on Churn (and Get Your Entire Team Driving Adoption)

How to Calculate Your Tech Ecosystem’s Impact on Churn (and Get Your Entire Team Driving Adoption)

Olivia Ramirez | 9 min

Track Churn and You’re 3.6x More Likely to Have Dedicated Budget for Integrations

Track Churn and You’re 3.6x More Likely to Have Dedicated Budget for Integrations

Zoe Kelly | 5 min

4 Easy Wins: The Crossbeam Guide to Account Mapping

4 Easy Wins: The Crossbeam Guide to Account Mapping

4 Easy Account Mapping Wins

4 Easy Account Mapping Wins

Want to Improve Activation Rates? It’s Time to Co-Onboard With Partners

Want to Improve Activation Rates? It’s Time to Co-Onboard With Partners

Olivia Ramirez | 14 min

2 Ways Partner Data Can Inform Your Product Strategy (and Improve Retention)

2 Ways Partner Data Can Inform Your Product Strategy (and Improve Retention)

Olivia Ramirez | 10 min

Everything You Didn't Know You Could Do With Partner Data

Everything You Didn't Know You Could Do With Partner Data

The Partner Playbook

The Partner Playbook

Start Small. Focus on One Co-Selling Motion. Then, Replicate Its Success.

Start Small. Focus on One Co-Selling Motion. Then, Replicate Its Success.

Olivia Ramirez | 10 min

Before You Build: The Crossbeam Guide to Launching Integrations People Want

Before You Build: The Crossbeam Guide to Launching Integrations People Want

The 2023 State of the Partner Ecosystem Report

The 2023 State of the Partner Ecosystem Report

The State of the Partner Ecosystem 2023

The State of the Partner Ecosystem 2023

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